I want you to love working with me and have a super positive experience! I hope you can also understand that my business is my livelihood. That’s why I’ve created these simple guidelines.

1. The service that you are receiving is my coaching. I promise to put effort into creating and adapting your program and to show up to our calls with enthusiasm. I will answer your messages and questions as soon as possible. I have a genuine interest in helping you to troubleshoot and achieving your fitness and nutrition goals.

2. However, please understand that I can’t guarantee that you will achieve your fitness goals – that depends on you! I need you to show up and do the work! Also please understand that sometimes I am travelling or completing additional certifications and this means my responses may not be instant.

3. If you are finding my coaching isn’t what you wanted, please let me know as soon as possible and we can try to workshop a solution.

4. Programs will be in place for a minimum of 12 weeks before having the opportunity for change. Remember, you are hiring me as your coach so I am best placed to decide when it is time to change your program.

5. The maximum pause time is 2 weeks unless a medical certificate is provided.

6. All requests for refunds will include a call with my legal client liaison officer – with the following rules in place:

-For coaching paid for and already performed, please understand that I do not offer refunds other than in accordance with the relevant consumer law.

-For coaching paid for but not yet performed (ie. a lump sum paid in advance), please understand that the pricing was reduced accordingly. As such, here’s no automatic right to a refund. I will consider refunds for services not yet performed on a case by case basis including with a medical certificate. I encourage you to workshop with me and my legal client liaison officer so we can find a solution where you can still meet your fitness goals. There must have been a reason that you signed up to start with – let’s dig deeper and find it.

-If you sign up for a weekly subscription, the minimum number of weeks before cancellation is 12.

7. My programs and advice do not replace medical advice and you should seek your own medical clearance before starting my program, particularly if you have any risk factors. I accept no liability for any loss or damage suffered while under the guidance of my coaching.

8. I have created and therefore the intellectual property in my programs and advice. I grant you a non-transferable licence to use the programs. However, this means you must not share the program with others. Please understand that this is how I make my livelihood!

9. If you are happy with my coaching, please refer me to your friends, family and colleagues. Each referral who signs up for at least 12 weeks will give you one free week of coaching.

10. By signing up to any of my programs, you agree to these terms and conditions.

11. I am so excited to work with you and start you on this fitness journey!